Kansas DMV Improves Slowly

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MISSION, Kan. -- Problems have plagued Johnson County's Department of Motor Vehicles since a new computer system went online. Customers have had to deal with long lines while they wait for renewals and titles.

The DMV had to completely shut down twice this week. Some are saying the worst may be behind us. The Kansas Revenue Secretary says he thinks Wednesday is the day that the bugs and kinks are finally worked out of the system.

In the mean time, people are still waiting hours, even says to get things done at the DMV.

"We got he before seven and we're just now getting out of here," said Kansas resident, Chuancey Johnson.

It took about six hours for   to complete their transaction and that was after waiting for close to ten hours on Tuesday. The motor vehicle mgr in Olathe says it's been difficult, especially this week.

"The last two days we've had issues where the system has basically crashed and we've been asked by the state to get out of it completely," said     .

On Wednesday, the new computer system is running slower, but so far it's running.

"As far as the system we're hoping today we've got it we're hoping," said  the Olathe Motor Vehicle Director.

But even with it running, the Olathe DMV manager says they're still only able to get through 500 renewals today. The usual rate is 1,500 a day. Because of the slow down, state officials say they will focus on Johnson County specifically to figure out what's wrong and how to fix it.

"We want to focus on that and make sure it's resolved," said Nick Jordan, Kansas Revenue Secretary.

The Kansas Department of Revenue got a grace period approved by law enforcement. That means you should not get a ticket until the problems are resolved.

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