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Refund frustration on wedding trip to Italy

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After months of wrangling with Expedia for a refund, a Missouri woman was still getting the run around, so she contacted Fox 4 Problem Solver Linda Wagar.

Attending a family wedding in Italy was all a Missouri family wanted to do. They booked six tickets on Expedia at a price of about $1,000 each, but as the departure date grew closer, the flight times on that Expedia booking kept changing. Finally, the family decided to cancel the flights and book directly with an airline. Something they only decided to do because Expedia assured them they were eligible for a full refund.

A refund did come, but for only five of the six tickets. That meant they were still out $1,000 for that sixth ticket.

When multiple frustrating phone calls and emails to Expedia didn't get them their money back, they called Fox Four Problem Solvers for help preventing their wonderful memories of a wedding in Italy from being clouded over by a refund nightmare.

Fox 4 Problem Solvers contacted Expedia on the family's behalf and was told by a media representative that a "booking error" had been made. Within a few days, Expedia had issued the family a full refund, plus $100 travel voucher.

So what do you do if this happens to you, according to travel expert Marybeth Bond of the Gutsy Traveler, you should launch a campaign on social media sites like Facebook and
Twitter. Large companies such as Expedia monitor those sites religiously and it could prompt them into action. In addition, you can also dispute the charge with your credit card company.

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