Glitch charges energy customers 10x too much

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KANSAS CITY, Mo. -- More than 2,000 customers of Atmos Energy will receive an apologetic email from Atmos Energy Company, after a computer glitch caused the system to bill customers ten times more than the amount it should have.

The customers affected are those who have automatic withdrawals set up for their billing.

"It's unfortunate that it happened," said Jim Bartling, a spokesman for Atmos, which is headquartered in Dallas. "We understand that it's an inconvenience and we apologize. We want to make sure our customers are taken care of."

Bartling said it is an isolated incident, caused by new software that went live on May 1. He said only about one per cent of the customers are affected.

Atmos services about 250,000 customers in Kansas and Colorado.

FOX 4's Tess Koppelman talked to a customer who was supposed to be billed $95.65. Instead, $965.50 was set to come out of his account.

You can imagine his reaction! Click here to see comments on Atmos' facebook page.

One of the facebook comments said, "Yeah I just noticed it after the weekend. They seemed to have moved the decimal point a few spots to the right. I had it on a credit card but i can just imagine people that use a checking account and your bill was in the 70-90 range and they debited 700-900 instead!"

The company said they were in the process of refunding the money and would pay for any bank overdraft charges. Customers should see a credit to their bill in the next 24-72 hours, the company said.

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