Editor’s Note: On Friday after this story aired, Ms. Jackson received a full reimbursement from Mr. Jabr. Jabr said he always planned to make things right, but communication breakdowns from both parties slowed the process.
KANSAS CITY, Mo. – Beverly Jackson needed a new cell phone and tried to save some money by going to a store that promised her a great deal. But that's not how it turned out and now she wants to warn others. Jackson thought she was saving herself some money when she came to a store on Blue Ridge Ridge Boulevard to buy a cell phone.
“He said, ‘Ma’am, this is a good deal,’” Jackson said.
She bought a used Samsung phone for $240, which she was promised was in perfect working order.
“Just barely new and still under warranty,” Jackson said.
But three days later it kept turning off, so she went back to the store and an employee reset the phone recharged it. When that didn't work they gave her a new battery.
But she still had problems, so into her third troubled week she brought it back again and was told to mail the phone back to the manufacturer, Samsung, since it was still under warranty.
That's when the news went from bad to worse. Samsung sent it back saying the phone showed gross damage and abuse and the warranty was void.
“I was very upset,” Jackson said.
She returned to the store and asked for a refund.
“They said, “There's nothing we can do. You bought the phone it's yours,’” Jackson said.
Since then the phone has stopped working completely.
“You can't even turn it on. There's nothing there,” Jackson said.
FOX 4 Problem Solvers paid a visit to the store, which is registered under the name ‘Good Call Wireless,’ and asked to speak to the owner. He then told us he would give us the name of the person in charge if we left, so we did, and he locked us out.
Later that same day we got a phone call from Mazin Jabr, who said he was the owner and said his business had a good reputation. We pointed out he had an ‘F-rating’ with the Better Business Bureau because he'd never responded to a complaint, which was filed by Ms. Jackson.
He said he had responded, so we read him the BBB’s complaint. Then he said he'd been too busy to respond. As far as Ms. Jackson getting her money back? Jabr said the phones he sells are ‘as-is.’ But he promised us he would give her in-store credit, minus a $60 restocking fee. A restocking fee? For a phone that according to Samsung is unusable?
But when Ms. Jackson tried to call him about the in-store credit... He said he wouldn't do anything until she apologized for bothering him and admitted to the better business bureau that the complaint she filed against his store was a lie. Something she refuses to do.
Ms. Jackson has since bought a brand new cell phone at Walmart for $340. It works fine. Ms. Jackson still wants her money back because a $240 phone, even one sold ‘as-is,’ should work longer than three days. But it looks like the only way she'll ever see her money again is by taking Mr. Jabr to court.