KANSAS CITY, Mo. -- After paying $1,000 for two leather recliners, a Missouri woman decided to make sure her purchase was protected by shelling out even more money for a five-year extended warranty. So you can imagine her dismay when after a few months one of those recliners stopped reclining and she can't get any help from the warranty company.
“It started making popping sounds every time I reclined,” Sarah Stewart said.
Not long after that, the motor-operated lounge chair stopped operating altogether.
“I can't even recline it back in. It's in the stuck mode,” Stewart said.
She called the store where she bought it, Furniture Deals on 40 Highway in Independence.
“They just told me to fill out a service form and send in a copy of the receipt,” she said.
That’s exactly what she did…
“Never heard from them. So I called back,” she said.
She said this was the start of an annoying runaround where after repeated attempts to get it fixed, the store always claimed that someone would show up. But no one ever did.
That's despite the chair's one year warranty and the five-year extended warranty that she purchased for an extra $129.
“I'm so frustrated right now,” she said.
She was so frustrated that she actually paid a visit to the store, where an employee helped her fill out yet another claim form with the promise that someone would call her back in two days. When nothing happened, she called FOX 4 Problem Solvers.
Problem Solvers is no fan of extended warranties, particularly ones on furniture. There are usually so many exclusions that nothing is covered. But Sarah's problem should have been covered by the manufacturer's warranty since it occurred during the first year of use.
So we paid a visit to Furniture Deals where General Manager Colin Goodwin agreed that this problem should have been solved months ago. He ordered a new motor for the chair that day. Furniture deal installed the motor last Friday and Sarah told us it’s working great.