Busted furniture serves a reminder to carefully inspect return policies

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KANSAS CITY, Mo. -- When you shell out money for a piece of furniture, obviously you expect to be able to use it. That's why a young mom was upset when she opened the box her furniture came in, only to discover it was busted. Even more upsetting, the store refused to take it back. FOX 4 Problem Solver Linda Wagar has all the details in the video.

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1 Comment

  • Joe

    Gaines shouldn’t get any credit for doing the right thing because they only made an exception after they knew the story was going public. I wouldn’t recommend their store anyway because I have been in there and all the furniture looks really cheap and made that way, too. Believe me, you would be much better off going to a better store and paying more.