Mom says daughter’s accident leads to humiliation at Dollar General and online

HOLT, Mo. — Toilet training your toddler is part of parenthood, and accidents are a part of life. A mom in Holt, Mo., however, says those accidents should be handled with understanding, not public humiliation, which is what she says she got from a store employee after her daughter had an accident.

Railyn's mom says she felt embarrassed after having an accident and wanted an apology from the Dollar General in Holt, Mo.

Railyn’s mom says she felt embarrassed after having an accident and wanted an apology from the Dollar General in Holt, Mo.

Railyn doesn’t say much, she is two years old after all. But her mom, Samantha Sargent, is proud to say she’s recently potty-trained, but every now and then she has an accident. That happened on Monday as Samantha and her daughters went to the new Dollar General in Holt.

“My grandma had given us a thing of brownies, and the girls wanted ice cream,” Sargent said.

As they were shopping, Railyn couldn’t wait any longer.

“She had an accident, and I went to buy her some new underwear and basically changed her, cleaned her up, like I think any mom would,” said Sargent.

Then the family went to check out, Railyn wearing only a shirt and only her new dry underwear with the wet shorts in the cart.

“The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent explained. “That’s when she said that she wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us.”

Sargent went to Facebook asking for feedback, and she was encouraged to talk to the manager. She went back up to the store to complain and expected a call back from the manager.

Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

This enraged Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child. That’s a feeling that only a mother can understand,” she said.

Sargent took her complaint to the corporate office, but she says she won’t be going back to the store.

A representative of Dollar General writes:
Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

72 comments

  • Jessica

    Wow,
    I am sorry but an apology is not going to make this go away.
    The mother did everything right, what about all the mothers that allow there children to destroy stores do they get publicly bashed?

  • Shelby

    Simple. The Manager who posted to FB needs to be fired because shit rolls down hill and he obviously can’t properly train his employees as demonstrated by his ignorant cashier who is obviously not mature. Reprimand cashier and train her, but someone who is in the position of Management should know better.

    • Robert Kelley

      It is my understanding that you said – “she humiliated us, This compelled you to take to social media asking for feedback. – Your the one who put it on facebook, the store was just responding to your post, so whats your Beef-About, if there is any humiliation towards you and your daughter on Facebook your the one who started the ball rolling. The mother made this situation even worse for her child by going public with this, and potentially causing more embarrassment for this child as she gets older, If I were the mom, I wouldn’t have put it on Facebook in the first place. Some people can’t do anything without putting it on Facebook. Drama.

      • Jme

        There is such a thing as private messaging a corporation on Facebook. .. know all your facts before you start bashing someone!

    • Priscilla

      I completely agree. Managers need to lead by example, and close knit or not, this one was obviously unable to handle the situation in a proper and professional manner. One bad manager spoils the entire crew, and therefore leads to bad customer service for all customers who come to that store.

  • becky

    This is ridiculous. Not news. The clerk was not talking about her little daughter, she was talking about the lady as a parent. Who doesn’t carry a couple changes of clothes EVERYWHERE when you are potty training a child? No, she didn’t need to call the mother out, but isn’t that why the mother is so mad?! Truth hurts when it hits home.

  • Angela

    Number one: when i was potty training my younger daughter i had a change of clothes in my purse. Needless to she had an accident in Walmart of all places and when we came out of the bathroom (an employee saw us go in) my daughter had different clothes on and I was stopped by security at the door for shoplifting which was eventually cleared up since Walmart did not carry Limited Too clothing. This is understandable on not having extra clothes for who is to say they wouldn’t have said the same thing.
    Number two: Mom should have asked to speak to the Manager and if it was not taken care of then call corporate and not ask for opinions on facebook.
    Number three: The manager should be fired for posting about customers on facebook for it is unprofessional and can be a LAWSUIT.
    Number four: Shame on mom for allowing Railyn’s picture on the World Wide Web for now the child like others say will have to live with it for the rest of her life, especially in High School where teens are ruthless. I see alot of therapy sessions ahead for the poor baby, but I do pray it won’t happen.

  • Tina

    The real question is why did this bother the cashier so much? Hmmm. Maybe there is an internal, deep rooted, emotional issue going on here that struck a nerve or a flash back of an awful memory. This cashier would probably bulk at the old 1950′s-60′s (toddler on the beach) Coppertone commercial.

    • Robert Kelley

      It is my understanding that you said – “she humiliated us, This compelled you to take to social media asking for feedback. – Your the one who put it on facebook, the store was just responding to your post, so whats your Beef-About, if there is any humiliation towards you and your daughter on Facebook your the one who started the ball rolling. The mother made this situation even worse for her child by going public with this, and potentially causing more embarrassment for this child as she gets older, If I were the mom, I wouldn’t have put it on Facebook in the first place. Some people can’t do anything without putting it on Facebook. Drama.

      • Donna

        How many times are you going to post this reply Robert Kelley? Good lord, I think everyone has got your opinion!

  • Jane Belghali

    The woman should have had extra clothing with her. Who puts brand new underwear on their child without washing them first. That is probably what upset the cashier. Where have those “new” underwear been. Who touched them? Where they on some dirty floor? Mom should have had clean change of clothes with her. It was ok for underwear but not new unwashed underwear. Mom fail.

    • Jane Belghali

      As Columbo. Just one more thing. I love the Yellow Dollar store. The one here in Pine Grove PA is the best! The employees are super nice and always helpful. I had one employee help me pick out clothes for a job interview. Oh yeah, I got the job! I lost weight and needed a respectable outfit. She was wonderful! Plue you can’t beat their brand of food. Made in the USA and keeps US people working. I will always patronize Dollar General!

    • glenda sutherland

      i agree with priscilla things happen an besides if they were n a package i would have put them on my child have had 2 do it b4 mine r grown never hurt them they r still living didnt hurt them ACCIDENTS HAPPEN kids cant help it wat if it were on th other foot an it happened 2 them n th store how would they feel if it was broadcast 4 th world 2 know …. glenda

  • DJ

    She doesn’t want her daughter humiliated and embarressed on Facebook so she posts it all over the local news with her daughters picture for everyone to see that she had an accident in her pants, do u think that’s not going to humiliate her??

    • Priscilla

      I don’t believe that her daughter having an accident was the embarrassment, as it can happen to any child, but instead the harsh, uncompassionate comment made by the cashier, followed by a store LEADER making such a comment public and once again bashing a customer. Completely inappropriate, whether or not the mother had already taken it to Facebook. A professional should never make customer service situations personal or public.

  • Terry

    First off, the mother did what she needed to do. And prceeded to check out and leave the store. I could see it, if she stayed around shooping, but she didn’t. And second, I wouldn’t want to put wet soiled clothes on my kid. The store employee should have kept her opinion to herself , afte all they were leaving the premises of that store.

  • Dave

    It amazes me to see signs that say “No Shoes No Shirt No Service”….but I see gangsta wannabes with their pants down to their knees. I guess you get service with no pants. As for toddler aged children…parents, please always have a change of clothing for your children, and NEVER EVER take them outside or in public without pants. Taking a baby with no pants over a diaper, once they are able to walk or stand is unsanitary, unsightly, and risks the potential to spread germs. If a baby is not walking yet, and covered in blankets, then I can see the convenience of not having anything over their diaper, but folks they make clothes for all age groups down to newborn for a reason! Not only are there health concerns with what the mother did, there are pedophiles out there as well, with all kinds of fetishes, so subjecting your child to their perversion is endangering the welfare of your baby. The mother in this case crossed the line on so many levels – she paraded a 2 year old in a public store with no pants, she was unprepared for the situation that had a good chance of happening, she took it public on media where pictures live forever. If the mother was unprepared, she should have just turned around, and went straight home to help her daughter get into dry clothing after alerting store personnel of any messes and purchasing any damaged merchandise.

  • Debra

    Ok peeps it said a friend told her it was on Fb. So before you comment please make sure you read and understand before you post.
    Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

    Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

  • glenda sutherland

    this shouldnt have been brought public this should be a law suite an a half at least she paid for the under garments that was open an she did the right thing by cleaning the child up an yes it can be insulting to the parent an to be put out over the face book for over millions of people to see thats just not right i think she should sue for all she can get thats not a good management or employee they both should lose their jobs for it no questions asked they must have never had kids of their own or they would have known accidents happen …… glenda

  • Mary

    I don’t believe for one minute this story. But if it is true it is the mother who brought it to Facebook. I’m guessing the 2 year old was neither concerned with or bothered by the cashier’s alleged statement nor has any activity on/with Facebook. Further, how presumptuous for the mother to assume the manager’s post would be about her. Finally, all the aleged comments would be regarding the mother – not the child.

  • Dawna

    I just have to say I have not had many good expieriences at DG.I am not suprised about any of this. I have complained to corporate about thier policies, unfriendly and unhelpful people, also the fact each cashier at each different store and even sometimes the same cashier on a different day makes up thier own “policy” probably depending on how they personally feel or want to do things. I don’t think I’ve been back since my fiasco last Nov. DG corporate is a “only the bottom line matters” store. I am sorry about your issue, but am VERY surprised you got a apology. Good luck on getting that call.

  • Bear

    The mom did what every good parent would do! Clean her up and change her! The clerk was rude about the issue. The child is two!!! That clerk should be fired for humiliating this little girl and give this child money as punitive damages! And apologize publicly. People like this clerk can not be trained in compassion or understanding! The mother refused to put on the pee soaked shorts and I would have done the same! This clerk & ” manager obviously do not have children! Therefore have no right confronting the mother or tell her how to dress the child! She was dressed! The shorts & underwear were soaked with pees for heaven sakes!,Though I do leave a change of clothes in the trunk in case of emergencies, messes happen,spilled juice, kid gets sick, or husband gets dirty fixing a flat or other car problems! That clerk did not know if they had a change of clothes in the car or not & obviously didn’t care! The clerk felt the need to attack this wonderful mom! Now if the child was left in the hot car,the clerk would not have said a word!

  • Rosetta Beverly

    well if it would have been my toddler and she or he would have opened their mouth to me and made a comment about what my child was wearing i would probly have put a fist in their mouth because 1st of all its none of their business and second , it was an accident especially when they have been potty trained and the mother did what was right and bought panties and was leaving the store so the cashier should have just kept their opinion to themself.

  • Andrea May

    When someone humiliates your child it pisses you off, if you care. I wouldn’t let it fly. Not to say I would have put it on fb but the mother is not in the wrong here, and company employees should not retaliate on social media like this. Apologize to the woman for being extremely rude and make the situation right. There is no need for any of this.

  • Stephanie

    Kids have accidents, simple as that. I’m sure this mom was embarrassed, and she probably went to social media to get her point across and to prevent it from happening to someone else. At least this mom did the right thing. Why is everyone bashing her? The store manager and the clerk seem very immature and obviously don’t have children. I don’t have kids but I am able to see what this mom had to go through and who is actually in the wrong. She is 2, she wasn’t naked. People are very ignorant.

  • HNC

    Facebook is extremely overrated and overused…in my opinion. It’s just a way for cowards (in this regard) to say what they are too scared to say in person. All drama, all the time…anything for attention in this day and age. Now regarding the issue at hand, i don’t think anything needs to be done publicly by either side. I too, am a mother of two children (now teens), and i too have the “mother bear” instinct, BUT if the mom new to buy undies and that DG sells clothing…then why not buy shorts/pants too? I agree the child is young enough that seeing her partially dressed would not offend me at all if I were a fellow customer, and intelligently enough, i would be able to put the puzzle together that there was an accident. I feel that everyone needs to just go on about their own lives on both sides and just chalk it up as an unfortunate event. Some people will always want some sort of restitution for nothing…and the messed up thing about it is that more often than not they get away with it. It hurt the mom’s feelings and i think she should just “walk it off”.

  • RB

    This is the same mom that pulls out in front of someone, while talking on her cell phone & doesnt even acknowledge that she just made you slam on your brakes, had I not slammed on my brakes they may have all needed new underwear.

  • Dave

    Thank you! Yes, showing off underwear or even diapers in public is very inappropriate, and especially with the pedophiles lurking around! I see no reason why the mother cannot bring a change of clothing from home, and assist her 2 year old daughter in private, especially if the 2 year old is new to being potty trained. Accidents may happen with a 2 year old, but the mother should have come better prepared for the situation. The employee might have been wrong in pointing it out as the family was on their way out of the store, but perhaps that employee’s comment might have prevented the mother from taking her half naked daughter to stores or other public places. The mother made this situation even worse for her child by going public with this, and potentially causing more embarrassment for this child as she gets older, and learns a lesson about photos and stories never being deleted from facebook! Thank you for commenting.

  • Indian Andy

    Right. The mom shouldn’t have put it on Facebook in the first place. It was a public attempt to hurt that business. And she got called on it. Some people can’t go to the bathroom without putting it on Facebook. And this is close to it.

  • Bernetta

    Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

    I believe she responded appropriately in defense of her decision and her child

  • Priscilla

    I agree that she should have come better prepared, but these things happen when you have children, and the scenario is not always what you may picture. Parenthood is not perfect, and sometimes forgetting a change of clothes does happen. Insulting a mother and child is NOT justified, especially by professionals.

  • jessica f.

    I agree with yall. People are getting to the point where they are relying WAY too much on Facebook. It doesn’t take a rocket scientist to figure out if the manager doesn’t do anything about the situation then go to corporate. I honestly believe that that’s what upsetting me the most about this story. The mom was smart enough to figure out that she needed to clean her daughter up, but wasn’t smart enough to go anywhere else but Facebook when the manager didn’t do anything about a disrespectful employee. And yes, this could have just been a bid to hurt a business, but seriously? This is not news worthy.