KANSAS CITY, Mo. -- Berdez Ketchum's basement after dozens of hours of cleaning, was still covered in a layer of mud, with telltale water marks on the walls. All the damage caused by a massive hole torn through his basement wall.
"The only thing you can do is not panic," said Ketchum.
Ketchum says he's near his breaking point.
"How much more weight do I have to carry?" said Ketchum.
Ketchum's had one of the worst months of his life.
"Mr. Ketchum's gone through, he's gone through more than any individual should go through. He lost his wife three weeks ago, then through that struggle he lost his car," said Ketchum’s Landlord, Kenneth “Casey” Cummings.
Cummings says Ketchum is like family, and seeing him go through one more obstacle is heartbreaking.
"What would you do for your family? He's our family," he said.
So Cummings, an officer in the Army, and his wife called 311, then continued making calls until they found help.
"We got ahold of the mayor's office and suddenly had like 15 vehicles show up," Cummings said.
Cummings says the city crews determined the storm drains were clogged, so they unclogged them.
"It jumped the drain here, ran down the side of this bush and then right smack dab into the corner of the house, the water had nowhere else to go. The city worker is actually the one who told me that," explained Cummings.
Now a massive hole is threatening Ketchum's home of nine years, filled with happier memories.
"I call this house Wonderland because we have the most beautiful animals, deer and everything and a little fox," said Cummings.
Cummings says he asked the city to repair the damage to Ketchum's house, the city denied the claim saying the water didn't cause the damage. So Cummings is asking for help from an engineer or someone who knows how to repair this wall- someone to preserve Ketchum's home.
Because after losing so much, all Ketchum has is his Wonderland.
A statement from city officials says water crews responded to clean out the drains, and that the damage claim was denied because it was determined the water didn't cause the damage to Ketchum's house.
This means Cummings and his wife will be left to figure out how to make the house safe again.