BLUE SPRINGS, Mo. -- If you were unfortunate enough to be slapped with a ticket while driving past the tiny town of Randolph, Missouri's most notorious speed trap, good luck trying to take care of it.
Sandra Shannon of Blue Springs has spent the last two weeks trying to get someone at Randolph City Hall to return her phone calls or answer the door.
A sign next to the door states that summer hours vary. In fact, they vary so greatly that there are no hours posted and repeated attempts to find someone inside the trailer that serves as city hall, police department, and municipal court for this town of about 50 people, have failed.
"I just really don't know what to do," Shannon said. "I'm very frustrated."
She can't renew her driver's license because of the hold the city of Randolph placed on it for not paying a traffic fine.
Shannon said she did pay that fine, more than two years ago.
She tried to explain that to the Missouri Department of Revenue, but was told the only one who can release the hold on her license is someone from Randolph.
"My only option is there," Shannon said.
Employees of the Clay County Circuit Court in nearby Liberty told FOX 4 Problem Solvers that Shannon is just one of many angry people who were hit with traffic tickets but can't find anyone in the city to get them resolved.
Randolph, which doesn't even have a volunteer fire department, made national news in 2010 when the Missouri Auditor's Office discovered the city was taking in more than $270,000 a year in revenue, about 80 percent of which came from traffic fines. That's about double what is allowed by Missouri law.
Then last year a new law was passed further reducing the percentage of revenue small towns like Randolph can collect from fines. The result is that many towns which appeared to serve no other purpose than issuing traffic citations are now closing.
But not Randolph. Although it's no longer holding court and both its police officers have been let go, the city has not yet voted to disband. Technically it's still in operation, which means all those traffic tickets are locked inside the mostly closed city hall, along with any hope Shannon has of resolving her driver's license dispute.
FOX 4 Problem Solvers contacted Clay County Circuit Court, which is supposed to take control of Randolph's court records once the city disbands. A woman at the courthouse shared our frustration with trying to get a hold of anyone in Randolph and promised to look into it. The very next day Randolph Mayor's assistant, Amber Moore, gave Shannon a call.
Moore said she only works a few hours a week, but declined to reveal to us or Shannon what those hours are.
Here's the good news. She gave Shannon the document she needed to prove she had already paid her traffic ticket thus releasing the hold on her driver's license.
Moore said people just need to call her and she'll resolve any problems they are having. Of course if that were true, Shannon would have never needed to call FOX 4 Problem Solvers.