KANSAS CITY, Mo. -- Fans experienced Arrowhead Stadium’s new parking changes during Sunday’s season opener. Several fans say they weren’t happy with their experiences.
A fan named Trish told FOX 4 she paid big bucks for premium parking but was told the lot was full. Trish says she loved the Chiefs.
“A huge Chiefs fan. I’ve been going to games for years," said Trish.
She drives about an hour from her home anytime she’s able to watch the Chiefs in action.
“It’s a family event. Our kids go, my husband goes. Our whole house are nothing but Chiefs fans,” Trish said.
Her experience from Sunday’s thrilling Chiefs record comeback win in overtime was overshadowed.
“It’s very frustrating. It’s a letdown I guess,” said Trish.
She says she paid hundreds more to upgrade her parking to the gold level, and even arrived to the stadium two-and-a-half hours early, but when she tired to get into that lot: “We were stopped and told that the lot was full,” said Trish.
Her son took cellphone video of the encounter showing her frustration when parking attendants had no further explanation.
“We paid for it. Obviously there should have been a spot,” said Trish.
She now wonders if the stadium oversold the spots. Trish says this is the second time she’s had the same problem at Arrowhead. The first occurred during a preseason game.
“We called the next day and we were told we should have tried harder to get moved to the correct spot,” said Trish.
Sunday morning, Trish says someone eventually came on a golf kart and guided her to the Gold lot, after more than an hour of and a dispute causing, her to miss out on tailgating and meeting up with friends as she planned.
“Basically our entire morning up until game time was ruined,” said Trish.
Though she feels inconvenienced, she says she’s not looking for special treatment, and just wants Arrowhead to do what’s fair.
“I think they really need to look at their parking. I’m not asking for anything for free. I’m just asking to get what i paid for,” said Trish.
FOX 4 also heard from folks who say they had a longer than usual wait time to get into any of the lots, even some who prepaid, which is a move the stadium says should get folks into parking spots faster. A stadium spokesperson is aware of the complaints and says Arrowhead couldn’t comment at this time.