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Volunteers to Help All-Star Visitors Through Social Media

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KANSAS CITY, Mo. --  As tens of thousands of people arrive in Kansas City for the All Star festivities, there will be a group ready and willing to answer their questions.  It's all possible because of social networking.

Basically, volunteers will have a command post to keep track of everything put out on social network sites, like Facebook and Twitter.  Software will monitor key words like Kansas City and more.  Then volunteers from the Social Media Club of Kansas City will answer their questions, probably much to the surprise of those asking.

That's right, forget the Visitor's Centers of old, the President of the Social Media Club of Kansas City, Joe Cox said.

"We really to want affect the experience of visitors coming here to Kansas City," Cox said. "They don't have to come to us and ask.  We have monitoring software set up of key words that range from baseball to anything in Kansas City that we will be picking up and we will hear the conversations going on. We will see that going on live and we will be able to respond to people who don't even know that they are going to get help from somebody."

"They can get first hand Kansas City advice from a Kansas Citian about what they should do while here in Kansas City," said The Communications Director for the Mayor's office, Danny Rotert.

The command post will be located in the H & R Block building overlooking the Power and Light District. So, if someone wants to know the closest B-B-Q joint, directions to the Plaza, you name it, volunteers will answer.

"These people are going to be the voice of Kansas City during this time period," Cox said.

Volunteers will also be able to spot problems and try to help fix them.  For example, if there are long lines or traffic tie ups the volunteers can alert the city.  It's something no other All Star venue has ever done before.

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