Online Access to Docs Doesn’t Reduce Visits

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LEE'S SUMMIT, Mo. -- More people are getting advice from their doctors and accessing their medical records online.  You'd think that would result in fewer doctors' visits, but a new study in the Journal of the American Medical Association finds the opposite is happening.

Kaiser Permanente patients who had online access made more phone calls to their doctors, had more office visits, and more urgent care and emergency room visits.

FOX 4 Medical Reporter Meryl Lin McKean looks into possible reasons why.

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