Day Three: Still working through Marketplace website glitches

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KANSAS CITY, Mo. -- Thursday marked day three of the health insurance marketplace launch and still people say they can't get on the marketplace website to enroll.

The federal government has not yet released numbers about how many people have actually been able to sign up. FOX 4 found out that two different community groups have given up trying to help people enroll this week, and are rescheduling appointments with their navigators for the next week or two, hoping the bugs will get worked out by then.

With a nation-wide launch of a new program lots of people expected bugs on the first day, but even now on day three, people are running into error messages saying "the system is down."

The only way people are able to enroll is the old fashioned way: pen and paper. That's what Hannah Keepes did after spending two hours trying to enroll on Tuesday.

"You have to have a lot of patience," she said.

As of Thursday, her navigator says Keepes still hasn't been able to enroll online. Rachel Rimmerman is also a navigator with Health Partnership Clinic and says she knows people who are trying to sign up are frustrated.

"I've just been told to keep trying they're actively working on it," she said, "we can get to a certain point but then it's so overloaded that it's moving slowly right now."

But she thinks it shows how much interest is out there in the services.

"I think what it means is there's a ton of people trying to log on and find health coverage," she said.

Rimmerman is encouraging people to keep trying the website, call the help number, or schedule an appointment with a navigator if you need help. Or even wait until traffic on the website slows down.

"[We're] reassuring people there's a lot of time to sign up," Rimmerman said, "you don't have to sign up this first two days or you're out of luck. You have several months to get everything together."

Some insurers on the exchange are expressing frustration about the glitches saying they hope the bugs are worked out by next week or else customers will start losing patience.

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