Frustrated driver turns to FOX 4 for help

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KANSAS CITY, Kan. -- For several months, Consuella Surratt says she's run into a dead end situation after she claims a mechanic she trusted at Parkway Service Center in Kansas City, Kan., didn't fix her car.

"I'm beyond frustrated," Surratt said. "He lied to me and didn't drop the fuel tank. He didn't do the fuel filter, he didn't do the fuel pump, he didn't do the coils. He didn't do none of it. I just want my car fixed. He's left a bad taste in my mouth."

Surratt said she found the mechanic in the yellow pages.

In May, Surratt says she took her 2000 Volvo to the KCK auto shop to get almost $600 of repairs completed.  She showed us two receipts. Consuella says on May 31 she paid the business $320 in cash and then on June 14 she says she shelled out a $224.00 balance -- also in cash. She picked up her car and drove home.

Surratt, who's a nurse's aide, says she depends on her car to get her to work. However, now she's walking, riding the bus or catching rides with co-workers.

"The next morning after I paid them all of my money,  my car wouldn't run, leaked oil and made a strange noise," she said. "There's no way they fixed my car."

Surratt said she took her car to another mechanic, Eric Roberts.

"The original fuel filter and fuel pump are still on the car," Roberts said. "I had to replace the fuel filter, but it's still not running."

The owner of Parkway Service Center said he was unaware of Surratt's dissatisfaction with his business.

"This is my first time finding out about all of this," Tim Leffert, owner of Parkway Service Center, said.

While Consuella Surratt claims she has repeatedly called Leffert, even left messages on his cellphone, Tim Leffert said Monday was the first time he heard about Surratt's car problems.

Bottom line:  Leffert says he will have Surratt's volvo looked at again.

"On Tuesday I'm gonna call the tow truck, get it sent to her address, get the car out here, check it and resolve it," says Leffert.

"I just want him to fix what I paid for," Surratt said. "It's only fair."

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