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Difference of opinion puts one family’s storm clean up on hold

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ODESSA, Mo. -- Nearly one week after last week’s severe storms blew through Odessa, one family’s clean-up is still in limbo.

Strong winds ripped this tree out of the ground and onto this home last Sunday.

Now on Saturday, which is six days at storms hit, the family says they’re still waiting on their insurance company to tell them what to do next.

The Jensen family is weathering the storm, long after it has passed.

“The tree is one thing. I think I’m more frustrated with getting it fixed than i was with the actual storm,” said Brenda Jensen, about the tree that went through her home.

Jensen has been in constant contact with her insurance agent. The company’s adjuster, engineer and an independent contractor have all stopped by, but have different opinions about how to repair the damage, which means six days later, they’re still in limbo.

“I have one side that says it’s better to start over, and I have another that says oh let’s put a Band-Aid on it,” said Jensen.

After paying for tree removal services out-of-pocket and living for a week in a hotel, Jensen says she’s learning lessons the hard way. And now wants to share her story to warn other families about the potential delays they too could face after a storm.

“You can live through a storm. It’s like that. But this, where it’s lingering longer and now it’s a week and we’re still essentially in the same boat that we were Monday, that’s frustrating to me,” said Jensen.

FOX 4 tried calling Jensen’s insurance company, but their office was closed on Saturday. However, if you are in a similar situation, and have questions about what to do next or want to file a complaint against your insurance company, the Missouri Department of Insurance can help.

CLICK HERE or HERE for more information from the Missouri Department of Insurance.

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3 comments

  • SheepODoom (@sheepodoom)

    Typical Insurance companies are more than happy to TAKE your money but you have to fight tooth & nail for them to do what you paid them to do. Now If i took someones money like that I’d be in jail with a felony conviction.Maybe thse conmen need to convert to legal theft.

    • Ryan E

      Not if you have a good company. People try to save a buck by going to some fly by night company because they safe you 40% blach blah blah. Trusted companies, like the big ones, Allstate, State Farm, American Family & Farmers all have decent reputations. Hence why they are such big companies. I’ve had State Farm as long as I’ve needed insurance and I’ve never had any issues regarding claims. My roommate had Progressive when he totaled his car. It took 2 months to get his claim settled.