Phone scam seeks your debit card, personal banking information

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KANSAS CITY, Mo. -- Banks are warning people of a phone scam that has hit the Kansas City area. An automated voice tells you there is something wrong with your debit card, then asks you for personal information.

The vice president of KCB Bank in Gladstone told FOX 4's Megan Dillard that the branch has been flooded with calls from customers who have gotten the scam phone call.

Kenny Brownfield takes calls "all the time" for his landscaping job at Westland Landscaping. He said he fell victim to this phone scam.

“It seemed so believable. I just want to pass it along to help everybody out, help protect people,” he said.

He said he thought it was a legitimate recording from his bank.

“I was naive to a point where I actually started giving them some of my information and then when it finally got to the point where they asked for the security number on the back, that's when I knew it wasn't a good thing," he explained. "I immediately called the bank after that.”

He thought at first the bank was trying protect him, but had second thoughts just in time and hung up.

“If I would've given those last four digits, for my security code, in a matter of minutes, my account would've had nothing in it,” he said.

The vice president of KCB Bank in Gladstone Tori Bellis said to suspicious of automated calls.

“Banks will never call you with an automated phone number, or call you and say, 'hey, your card's been deactivated, we need your account number.' We already have your account number because we're the bank,” she said.

She described what customers told her the message said.

“Your debit card has been deactivated. Please press 1 to reactivate. Then the customer will press one. Then it'll ask for the debit card number. Which, at that point, their card has been compromised. The bank will never call you for a social security number, an account number, a pin number. That just does not happen,” she explained.

A lesson Kenny Brownfield learned and hopes to share with others.

“You work hard for your money. You try to make a decent living being honest. I just hate seeing people get taken advantage of like that and it can happen so quick,” he said.

FOX 4 left a voicemail with the FBI to see if there is an open investigation into this particular scam. The bank told us the scam has stretched across the country and made its way to our area about a week ago.

Reminders from experts: pay attention to phone numbers you don’t recognize, don’t give out personal debit card information, and if you already have, call your bank immediately.

 

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