Blue Springs couple claims travel agent ruined destination wedding plans

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BLUE SPRINGS, Mo. -- A bride and groom from Blue Springs say their perfect day has been ruined. The pair claims a travel agent took their money and gave them confirmation numbers, but as it turns out the reservations were never booked.

The bride and groom say nearly 50 people were supposed to leave from KCI en route to Tulum, Mexico for Jana Kaiser and Garrett Siemer's wedding this Friday. Instead, when people in the group started checking confirmation numbers last weekend, both the airline, and their resort told them those numbers didn't exist.

Heather Waters is having a tough time knowing she won't be there to watch her baby brother say his vows.

“It's his big day and I want to be there,” Waters said.

She said Blue Springs travel agent Lisa Philpott of 3 Suns Cruise and Tours took money from the nearly 50-member wedding group starting last August, but claims she failed to book flights or resort reservations for many of them.

“We were trying to get on and check our dates. None of our confirmations are on there. Tulum had never heard of the Siemer party, anyone booked there for Siemer or Kaiser.”

Jana Kaiser and Garrett Siemer realized Saturday something was wrong.

“Even if she was to magically bring all of our money back at this point, she still has taken our experience,” Kaiser said via Skype interview from Mexico.

The pair said the group planned and paid for 46 spots, but learned only 10 had actually been booked.

“We've been up since Saturday, stressing and trying to make everybody`s arrangements, move money around, trying to do everything we can,” Kaiser said.

The couple tells FOX 4 they met with Philpott at her home with Blue Springs police Sunday to sort the issue out, though the pair hasn’t filed a police report yet.

“They told us we couldn't file the report until Thursday, because she told police she was trying to get loans to make this happen,” Kaiser said.

The pair says they've gotten no help as many guests scrambled to get to Tulum at the last-minute.

“She went through a lot of trouble just to lie to us about going. The struggle of everyone trying to get there with them on their wedding day, you know the one day every girl dreams of,” Waters said.

FOX 4 went to Philpott's house to see if she'd talk with us. There was a car in the driveway, but no one answered the door. We also left two voice mails and a text message for two phone numbers listed for Philpott.

Kaiser said in the Skype interview, with a smile on her face: “Tomorrow we're getting married no matter what. She took our money but she`s not taking our wedding.”

The couple says the group spent about $40,000 on this trip collectively. FOX 4 searched the Better Business Bureau website and couldn't find any information about 3 Suns Cruise and Tours travel agency or Lisa Philpott.

Blue Springs police confirm the department is aware of the situation. The couple plans to file a police report when everyone returns from the trip.

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12 comments

  • Mimi Comfort

    Please call Cruise Holidays and ask for Mark or Mimi Comfort, we would be glad to try and help in any way possible. I am very sorry this happened to this couple. This is why we keep all client funds in a trust account. 816-741-7417

  • Casey Green

    This is a very unfortunate circumstance and we feel very sorry for everyone involved. One of the couples called our office, Blue Springs Travel, and we were able to help them still get to Tulum. We know Lisa and she has been in the Travel Business for many years and I’m sure has planned many wonderful vacations and we can not understand why she did this. Please know this is not a reflection of our industry or how Travel Agents operate. Our agency is the only retail storefront in Blue Springs. We are centrally located on the corner of 7 Hwy and Main Street in the 7th and Main Center. We understand that when you take a vacation you are making a HUGE investment and we take that very seriously. We help make wonderful memories for you and your families and do that with honesty and integrity. If anyone would like help planning a future vacation please contact us at Blue Springs Travel 816-988-7100.
    If you have a existing reservation with Lisa and would like to make sure that your confirmations are correct please feel free to contact us and we can see what we can do to help.
    http://www.bluespringstravel.com

  • Debbie Eklund

    This is a sad situation and is similar to situations other unfortunate people have experienced with random internet bookings. Please place your business with and trust a travel professional such as Becca, Debbie, Leslie, Anne, Krissy, or Larry at The Travel Store, 3010 S. M 291 Hwy Independence, MO 64057. Call us at 816-254-4200 if we can be of service at no charge to you.

  • opal

    i rather doubt people are going to trust many travel agents after reading about this experience! Sad for the couple , but it looks like they have kept their good spirits in tact. Hope there is help getting back the monies.

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