Family says “thanks, but no thanks” to cruise line that first refused to help family after cancer diagnosis

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Cruise ship, file photo | Wiki Commons

“Thanks, but no thanks,” is what one family is saying to a cruise line that first denied them a change in travel dates after the family learned their five-year-old son had cancer.

Nicolas Colucci of Long Island had to undergo surgery on his liver, gallbladder, diaphragm and lymph nodes after doctors discovered a large tumor in May. The family’s scheduled cruise was set for June 1 on Norwegian Cruise Line. Due to their circumstance, the Colucci’s requested a change in travel dates, but since they did not purchase travel insurance, the cruise line denied their request.

But then they had a change of heart.

According to FOX News, Norwegian Cruise Line spokeswoman AnneMarie Mathews sent them this statement, “Norwegian Cruise Line has been working diligently to ensure a positive outcome for the Colucci family. The company committed that we would work with the family once they were ready to take their trip.”

But the Colucci’s are no longer interested. FOX News reports Tara Colucci told them, “Honestly, at this point, I don’t even want to go on a Norwegian cruise. Even if I don’t get my money back, I’m over it. Hopefully somebody sees this story and buys travelers’ insurance or maybe somebody else can benefit from this somehow, but at this point, I’m just done.”

Colucci accused the cruise line of only agreeing to find a compromise after their story became public.

“They were not nice about it, but they were compassionate on their Facebook page,” she said. “But if only one other family gets help by seeing this, I’ll be happy.”

Tara Colucci, 28, said her son was scheduled for another round of chemotherapy on Monday, Aug. 4, however that had to be pushed back due to his weakened condition. Mathews said Norwegian officials reached out to the Make-A-Wish Foundation and travel partner Travelsavers to provide travel options for the Colucci’s once their ready to travel again.

However, Colucci said she has no intention of booking another cruise with Norwegian Cruise.

Read more here.