Update: Mr. Torres kept his word and bride Allie Doss has been reimbursed, so this problem is now officially solved.
KANSAS CITY, Kan. -- A wedding is supposed to be one of the most memorable days of your life. Allie Doss wanted hers to be captured on video. That's why she hired Creative Impressions Productions in Kansas City, Kan.
Doss signed a contract in October and handed over a $225 deposit. Days later she decided to go ahead and pay the entire $899 bill in advance.
"I had the extra money, so I wanted everything paid in full," Doss said.
That turned out to be a costly mistake. Within days she said she started having trouble getting hold of the owner Tommy Torres.
"I kept emailing and emailing him," Doss recalled. "I was trying to get a receipt for the payment."
When he finally answered more than a week later he said he'd been in the hospital. He apologized and sent her the receipt she'd requested, so she wasn't too worried until her wedding planner also started having problems with Torres.
"She reached out to all of my vendors and he was unreachable," said Doss.
The phone number she had for him no longer worked. Doss tracked down the new number, but her wedding planner was concerned and suggested she find a new videographer.
So four months before her wedding, Doss fired Torres and Creative Impressions Productions and asked for her money back, minus the $225 deposit, which she knew was non refundable.
She was shocked when Torres emailed her, saying that "any and all amounts made prior to your event are considered deposits. Therefore... all of it is non-refundable."
In that same email, Torres tells Doss that he had considered refunding her half the money, but because he was upset with the way he'd been treated, she'd have to sue him if she wanted any of her money back.
"He told me he would have to reach out to a lawyer before he could further talk to me," Doss said.
Doss finally told Torres she'd contact the media if she didn't get her money back. He said he'd sue her for defamation of character. That's when Doss knew she wanted to share her story with FOX 4 Problem Solvers.
"As a bride who is very budget conscious I wanted to make sure other brides don't get taken advantage of," Doss said.
We tried to pay a visit to Torres' office in Kansas City, Kan., but he's no longer there. In fact we could find no physical address for Torres. He uses a PO Box in Lenexa. We did, however, reach him by phone. He told us he'd be happy to return 50 percent of the money Doss had paid him and that the only reason he hadn't is because Doss had refused his offer. That's something Doss denies.
We figured 50 percent was far better than nothing. We agreed and Doss said he would mail a check. That was more than two weeks ago and Doss has never seen any money even though her contract clearly states she's owed a refund, so for now this is a Problem Solvers in the works.
Torres contacted us after this story aired to tell us he's mailing the check to Doss on September 2. We'll let you know if it actually arrives. If not, Torres, could be headed to the FOX 4 Problem Solver Hall of Shame.