Online system for Royals playoff tickets struggles to keep pace with demand

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KANSAS CITY, Mo. -- Thursday was a day Kansas City Royals baseball fans have anticipated for years. Tickets for three potential postseason games went on sale for the general public.

One Royals official told FOX 4 that Thursday was the largest influx of online ticket sales in club history, even more so than for Opening Day or the All-Star Game back in 2012.

This team hasn't made the playoffs since 1985, and many fans who bought their tickets online Thursday morning complained that Internet-based purchases didn't always work.

When tickets for potential Wild Card and Division Series games went on sale at 10 a.m., people in lines at the ticket windows had better luck landing tickets when compared to fellow buyers online, who tweeted their displeasure about slow online purchases and some purchases that didn't go through at all.

At least one fan FOX 4 spoke with says he's seen online hassles from buying Royals tickets -- and that's why he stood in line in person.

“We've tried the online process for Opening Day and it's just a mess. You get locked up. Tickets go on sale at 10 a.m., and it's a coin flip whether you're going to get tickets,” fan Adam Speck said.

Royals Vice President of Community Relations Toby Cook says the organization feels badly that some fans tried to buy, only to come away frustrated by an online server that couldn't handle the demand.

“It is not the ideal situation, and the Royals are not very happy that we had people in line who couldn't immediately buy tickets,” Cook said.

He encourages fans to check their credit card statements -- and make sure the ticket purchase is on their account. Also, he says fans should check their email for a message confirming that their purchase was complete. If neither exist, the buyer should contact the Royals for help.

The Royals begin a crucial three-game series against Detroit Friday night at Kauffman Stadium, which will go a long way toward deciding the team's playoff chances. Cook said that in the event the Royals don't make the playoffs, these ticket purchases will be refunded. He added that more tickets for these three games may be made available in the next 10 days.