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Problem Solvers: Palmer & Sons Gravestone Restoration company rights a wrong

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ST. JOSEPH, Mo. – A woman is thankful after a company made her a headstone for her parents that another company failed to deliver on.

As the headstone was lowered on her parents' grave, Janice Sollars couldn't help but get emotional.

"We told my mom and dad we would bury them together," said Sollars who after many frustrating months finally feels she has kept her promise.

A year ago, she wasn't sure she ever would. That's when she first paid for a headstone from the owner of Ashland Cemetery in St. Joseph, Missouri.  When that headstone never arrived, Sollars said all she hear from the cemetery's owner Cora Bullock Opuiyo were excuses.

Opuiyo is no stranger to state and local officials. They've both fielded dozens of complaints about Opuyio and accusations of her poor management of Ashland Cemetery.

Problem Solvers tried to convince Opuyio to either return the family's payment for the missing headstone or deliver it as promised. Opuyio told Problem Solvers she'd have the headstone "in a few days." That was more than two months ago.

Then came the good news. Stephen Palmer and his wife Darlene, who own Palmer & Sons Gravestone Restoration and Sales, offered to give the Sollars a headstone for free.

FOX 4 Problem Solvers was there when that headstone arrived. It includes not only the names of Sollars' parents, but of her mom's beloved dog Ozzie.

“Oh my God it's beautiful," Sollars said. "It’s made me have peace in me and I know it does for them."

All because of the generosity of the owners of a gravestone company who saw a family in pain and knew theirs was a problem they could solve.

On a final note, the Missouri Attorney General's office has launched a new investigation into the operation of Ashland Cemetery. It follows complaints that owner Cora Bullock Opuiyo has ignored orders to allow a state regulatory body to review the cemetery's finances.