Homeowner spots flying package tumbling down steps during busiest day for USPS

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

KANSAS CITY, Mo. -- It was the busiest day of the year for the U.S. Postal Service with more than 500 million pieces of mail delivered nationwide Monday. But one metro customer is wondering why her package ended coming via “air mail."

A Midtown customer heard a thud and was surprised to see her package tumbling back down the stairs and a postal carrier driving away. The incident was captured on her surveillance system at her home that sits two sets of stairs above Wyandotte Street.

“Even if it wasn’t a breakable package it would have been nice that deliveries made it to the house and not just the yard,” homeowner Haley Mott said.

“I couldn’t believe that it happened; they really just didn’t do that, but it’s an ongoing thing,” neighbor Nancy Thomas said.

Thomas reported seeing a similar incident on the street Saturday. The homeowner doesn’t think the lighting equipment inside was damaged, but hasn’t been able to test it yet.

In a statement, Twana Barber, USPS spokeperson, said:

"The U.S. Postal Service takes the customer's complaint very seriously and we apologize for this unfortunate incident. The Postal Service takes great pride in providing outstanding service to its customers. This incident was unfortunate and will be addressed with the carrier -- but the vast majority of the more than four billion packages shipped using USPS each year arrive swiftly, safely and intact."

Because of recent thefts carriers are instructed to deliver packages to customers after ringing a doorbell. The U.S. Postal Service said they'd discuss the incident with the carrier.