Appliance store owner, electrician step up for Kansas City mother sold a faulty washer and dryer

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

KANSAS CITY, Mo. -- It was out with the old and in with the new at Tamicka Denson's Kansas City home, as the much-relieved mother of four watched her old washer and dryer replaced with brand new ones.

"Oh my gosh that's a blessing all its own," Denson said.

Denson contacted FOX 4 Problem Solvers after a used appliance store sold her a washer and dryer that have never worked correctly.

When the owner of the store dragged her feet on solving the problem, Problem Solvers knew exactly who to call: Bryce Henke at Factory Direct Appliance.

"These are full-size front load washer and dryer," said Henke as he showed Problem Solvers two top-of-the-line appliances his company wanted to donate to help the young mom.

"We like to be good stewards of he community and help out when we can. We can't always do that, but at this particular time it was the right time to do it," Henke said.

After the washer and dryer were delivered to Denson's home it became apparent there was another problem that needed to be addressed: The home's electrical wiring was old and even potentially dangerous in areas.

To solve that problem, Problem Solvers called Teague Electric of Lenexa, Kansas. Teague volunteered to update and consolidate the electric panels throughout the home.

"We are basically putting in a new panels, new breakers so that if she does have a problem the breakers will trip properly and she will be safe," said Teague manager Jimmy England.

Factory Direct Appliance and Teague Electric -- two amazing companies who transformed one mom's troubles into one of the best days of her life.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.