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Edgerton residents unable to call 911 for several hours after cut fiber line causes outage

EDGERTON, Mo. -- There were hundreds of calls to 911 on Sunday as the winter storm moved in. Now, imagine not being able to get through.

That was reality for people living in one Platte County community. Someone cut a fiber line in Edgerton, preventing people from being able to dial 911 on Monday.

“I think it would be pretty bad, you know, if there was an emergency. I do believe we need that,” resident Michelle Lewis said.

Lewis has lived in the small town of Edgerton for three years. She was unaware that a fiber line had been cut and that she wasn't able to dial 911. She said that's concerning.

“The sooner they get to you, like if you`re having a heart attack, you would want them to get there as soon as possible,” Lewis added.

The Platte County Sheriff's Office said 911 services were restored in Edgerton around 8:15 p.m. Monday.

When the emergency line was down, the county had a dispatcher at the Edgerton-Trimble Fire Station.