911 dispatcher distracted by cell phone during emergency call, patient dies

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VOLUSIA COUNTY, Fla. — A 911 dispatcher was suspended and is under investigation after security cameras caught her using her personal cellphone during an emergency call on Sept. 4. The patient in that case, 58-year-old Bob Hill, died of a heart attack after it took paramedics 15 minutes to arrive.

According to WKMG-TV, Shauna Justice, was training an employee when the call came in. While she was distracted with her cell phone, the trainee sent paramedics to the wrong location.

Hill was on a racquetball court playing handball with friends when he suffered a heart attack. Paramedics were first sent to another recreation center before arriving at the proper location.

WKMG-TV said when a reporter approached Justice on Tuesday, she pulled a gun and threatened the reporter. She was arrested and taken to jail.

Read more here.

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