911 dispatcher tells mom police can’t help baby locked in hot car

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NEW TAMPA, Fla. -- A Florida baby accidentally got trapped inside a hot car. His mother says she got a surprising answer when she called 911 for help.

Ten-month-old Jack likes to play with just about anything he can get his hands on, especially car keys.  On Saturday when his mom put him in his car seat and closed the car door in order to secure their shopping cart.

“And in those three seconds when I was moving the cart he hit the lock button.” said Shana Dees.

The black Acura wasn’t running and temperatures were nearing triple digits. Panicked, she begged a passerby for a phone and called police. Only, the dispatcher didn’t send help.

“They won’t be able to kind of gain access to the car unless the child is in some sort of distress.” said the 911 Dispatcher.

Then, the dispatcher just ends the call.

“The dispatcher absolutely made a mistake, this is not the way we do business.” said Laura McElroy of the Tampa Police Dept.

Eight minutes went by before an off duty TPD officer made a second call to 911. Before police could get there. another Good Samaritan broke the car’s left passenger window with a wrench.

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