LOUISVILLE, Ky. — All restaurants have their regulars, but the Qdoba in Louisville, Ky. seems to have more than its fair share.
“It’s just not about making people’s food,” general manager Jim Schroeder said. “It’s about what kind of positive impact can I have on somebody else’s day?”
Several weeks ago, a couple of regulars and an employee all crossed paths and maybe taught us all something about kindness.
“We helped her get in because she was out in the parking lot so we helped her get in,” David Jones said.
Jones shot the video, but the story really belongs to Ridge Quarles and one of the customers he’d gotten to know over his five and a half years at the restaurant.
“She didn’t get to get out of her house very often, but whenever she did, she always told me, ‘Ridge, this is my most favorite place to eat,’” Quarles said.
We don’t know her name or her story. Quarles would see her from time to time, dropped off by a bus that helps people with disabilities.
“Sadly enough she has to sit outside the restaurant until someone notices her or another customer that’s coming in has to let her into the building,” Quarles said.
“By now, she’s actually been in so many times that we know what she likes to eat,” Quarles said.
A taco salad with hot sauce and cheese for lunch, a burrito with hot sauce and cheese for dinner.
“(I) had helped her through line and sat her out in the lobby, got her a drink, got her utensils and got her utensils and napkin and kind of started to walk off and I was like, you know, ‘Is there anything else I can help you with?’ And she turned around and she was like, ‘Sir, if you don’t mind could you help me eat?'” Quarles said.
“He didn’t stop to think about well, should I help her, should I not, he just went over, put the gloves on and started feeding her,” Jones said.
Jones said he was so impressed, he knew he had to get it on video
“I mean, she needs help and if I wasn’t going to do it, no one was. Who else is going to do it?” Quarles asked.
Quarles has since left Qdoba to take a full time job elsewhere.
Although he says in his time there, he’s gotten very close to some of the regulars.
He’s attended birthday parties, and was even invited to attend a wedding of two regular guests.