Help available for people with questions about COVID-19 testing and vaccines

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LAWRENCE, Kan. — Help arrived for people living in Douglas County Wednesday morning. The county launched a new COVID Helpline.

Anyone living in the county can call 785-864-9000 with questions about vaccinations, testing, symptoms, or local public health orders.

The line will be answered from 8 a.m. – 5 p.m. Monday through Friday. You can also call from 8 a.m. -noon on Saturday.

“We are thrilled to be able to launch this much-needed service in the Douglas County
community,” Douglas County Emergency Management Director Robert Bieniecki said. “Unified
Command agencies and partners have been overwhelmed with thousands of phone calls from
citizens seeking information related to COVID. The COVID Helpline will help streamline this
process and help provide answers.”

The University of Kansas has been using this phone number to help answer COVID-19 related
questions since before the fall 2020 semester. Now it has expanded the number of phone lines
and employees available to answer calls with the help of Douglas County agencies.

Douglas County isn’t the only one with phone lines set up to help answer questions. People in Wyandotte County are able to get help by dialing 2-1-1. People living in Kansas City can also call 2-1-1 to be connected with someone who can help.

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