Inspection finds pest control problems at Kansas City senior apartment complex


Editor’s note: This story has been updated Wednesday to include a statement from Community Realty Management, the parent company of Opportunities Pavilion Senior Center.

KANSAS CITY, Mo. — A recent inspection by the U.S. Department of Housing and Urban Development (HUD) found pest control issues at a federally subsidized senior apartment complex FOX4 has been telling you about.

Last Monday, FOX4 told you Opportunities Pavilion Senior Center residents said they’re living in unsafe conditions with drug use on the property and even prostitution.

Since that story, residents said they have been retaliated against. That’s how they explain all the chairs in the common areas of Building A being removed and locked up.

Residents said Sunday church services had to be held outside since chairs were taken from the community center.

“It’s going to get colder,” resident Patricia Krikorian said.

The FOX4 Weather Team says temperatures were in the 50s that morning.

“We want the chairs so we can come together and visit and have our coffee together, and just for the companionship, and not have to stay in our apartments all the time,” Krikorian said.

“We’re on a holding pattern for dying, and if we have problems or something, we need to have people close to us that will help us when we fall on the floor that will call for help,” resident Louise Piainter said. “And we just need companionship.”

Rent is subsidized by HUD. 

Three days after FOX4’s previous story, HUD did an inspection here. HUD said in part:

On last week, local HUD staff visited the property to observe conditions. Property management identified some areas of concern for remedial action, including pest control actions, and has committed to address them. HUD will follow up in the coming weeks to ensure those items are addressed. This was not a formal inspection so there is no report to share at this time.

U.S. Senator Josh Hawley, R-Missouri, also weighed in:

“Landlords who participate in federal housing programs and receive taxpayer dollars have an obligation to ensure that their units do not jeopardize the health and safety of the tenants they serve. HUD must address these claims of horrific living conditions, and work to provide the residents of Opportunities Pavilion Senior Center with the relief they deserve.”

U.S. Rep. Emanuel Cleaver II also issued the following statement to FOX4 on the matter:

“No Kansas Citian should be forced to live in squalor due to landlord abuse or incompetence. If there is any validity to what has been alleged by these tenants, then the conditions of the apartment complex are completely unacceptable.

“It’s important that there is a swift and positive resolution to these complaints, and I will do everything possible to ensure that occurs. My office has already reached out to HUD for more information, and they have agreed to keep me apprised of their findings.”

The city of Kansas City, Missouri says Opportunities Pavilion has received two Healthy Homes complaints this year. There was a front door unit with no lock and a garbage room that was dirty and had bugs and spider webs.

Back on the property Monday, once again, a resident came to the complex’s defense.

“If they’re so unhappy, why don’t they move if it’s that bad?” resident Jerry Jackson said.

“I can’t move,” Krikorian responded. “I don’t have money to move, and I don’t know where I would go anyways.”

FOX4 again got the local property manager on the phone who wouldn’t comment.

She referred us to the parent company, Community Realty Management, which did not return FOX4’s calls and emails last week or by time of initial publication. However, Community Realty Management did release the following statement about residents’ allegations on Wednesday:

  1. Trash
  • Trash is picked up on a regular schedule. On occasion of a holiday weekend or based on a large
    amount of trash being produced due to residents moving in or out trash will accumulate until
    the next trash removal. This can happen and occasionally does both in the building trash
    chutes as well as the roll off dumpster located in the parking lot and it is addressed as
  • Trash removal is not an issue at the property and should not be categorized as such

2. Roaches

  • As with many multifamily buildings pest control can be an issue based on the cleanliness of the
    residents, weather, cleanliness of the trash rooms, etc.
  • We perform regular pest control extermination monthly
    • We have increased the pest control service in 3 apartments that we found to have
      pest control issues and have also increased our pest control application in the trash
      rooms at the current time

3. Accusations of Drugs and Prostitution

  • The property nor the management company have been notified of either drugs nor
    prostitution on the property.
  • We recently had the police do a search of all incidents on the property and in the last 90 days
    (which is what was reported to us) there have been 12 incidents of which none were reports
    of drugs or prostitution.

4. Laundry Rooms

  • Both laundry rooms are being upgraded.
    • One is complete and the other one is being worked on now
    • Upgrades include
      • New flooring
      • New Paint
      • New laundry machines

5. Community Room

  • Was closed due to enforcing COVID-19 social distancing protocols
    • Chairs were removed at the time of closing, prior to the summer
  • Room is being reopened once it is upgraded
    • Upgrades include
      • New flooring
      • New paint
      • New tables and chairs
      • New large flat screen tv

Community Realty Management professionally manages more than 10,000 apartments and has an impeccable reputation among HUD and State Agencies and enjoys a very good reputation in its management of affordable housing. Our resident satisfaction is important to us and we proudly and responsibly respond to any issues that are reported to us.

Upon HUD’s inspection last week, HUD did not find anything that is of concern with the management of Opportunity Pavilion by Community Realty Management.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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