KANSAS CITY, Mo. -- Park Hill High School Freshman Spencer Cantrell knows how to play by the rules. You'll find him most afternoon helping with his school's football team.
When he's not on the field, he's in class where, like every high school student, he relies on his computer. But unlike many students, Spencer's computer is necessary for him to take the special courses he needs to complete high school as a special needs student. He has Down syndrome.
So when the LED screen on his Epad broke last summer, his dad Steve Cantrell searched for a repair shop and finally thought he found one willing to fix the three-year-old computer.
It's called Infiniti Computer Repair on Broadway in Kansas City, Mo.
Cantrell was told that for $145 down the computer would be repaired in three weeks. That was in July.
When he paid a visit to the store in August, he found the computer shattered into pieces. The manager told him it had dropped and promised him he would have it fixed.
Fourteen-year-old Spencer said the sight of smashed computer almost reduced him to tears.
"I want it fixed somehow, and I want it back," he said.
But not long after that August visit, Infiniti Computer Repair stopped answering the Cantrells' phone calls. And when the Cantrells stopped by to check on the computer, they found the shop closed.
That's when they called FOX 4 Problem Solvers.
According to the Missouri Secretary of State's office, the repair shop is owned by Malik Minhajur Raman. The Better Business Bureau has given it an F rating.
FOX 4 Problem Solvers decided to pay a personal visit to the tiny storefront operation, which, besides repairing computers, also sells cigarettes and hookah pipes. The day we visited, the shop was open.
The guy behind the counter introduced himself as Shane Blankenship. He told us he was trying to get the shop back in order after the last store manager was fired.
"I was just brought in to fix things," Blankenship told us.
He said he's been returning customers' computers and even their money. He told us he would take care of the Cantrells' problem right away.
"By the end of the week, I'll have it taken care of, " Blankenship said. "It's not my problem, but I will make it my problem."
It sounded promising, except that's the last we ever heard from Blankenship. He hasn't solved the problem. In fact, he's not even returning our phone calls.
We didn't want to leave Spencer without the computer he needs, so we called Asus Corporation. That's the company that made the three-year-old Epad that Spencer loved.
As soon as we explained Spencer's predicament to Asus, it mailed us a brand new computer. When we gave it to Spencer, he was nearly speechless, grateful that Asus had stepped forward to solve a problem created by a computer repair company that definitely can't be trusted.