Problems in progress solved in a variety of fashions

Problem Solvers
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KANSAS CITY, Mo. -- The last time FOX 4 Problem Solvers met Mary Ellen Rich, she was upset.

"I've been deceived," Mrs. Rich told FOX 4. She said she was the victim of a Johnson County interior designer who she'd paid $14,000 to nearly nine months earlier, but had yet to deliver a single of her custom items. Plus the designer was no longer answering Mrs. Rich's phone calls and had blocked her on Facebook.

The designer was at first not eager to talk to Problem Solvers. In fact, the man who answered the door at the designer's home slammed it in our face after we identified ourselves.

The designer later called us, however, and said she had gotten behind on her orders because of other problems in her life. About a month after our story aired, Mrs. Rich got her furniture.

"I'm glad it's here," she said. "But the joy of seeing it is diminished by how much work it took us to get it."

Remember the troubled Overland Park home and the big-hearted police officers who came to the rescue of its 80-year-old owner Dale Urich?

"He's been trying to keep his house and property up but he's just not physically able to do the things he needs to do," said Officer Debra Guieb.

So Guieb and her fellow officers spent two days cleaning brush, mowing and even planting flowers to spruce up Mr. Urich's home, eliminating many of the code violations he was facing.

But the biggest problem still remained, replacing a dilapidated fence that surrounded his property. Guier Fence offered its services free of charge and was ready to install the fence last September. But the city of Overland Park first needed Mr. Urich to remove several junk cars in his backyard.

Those cars are now gone, and this week Guier, a company that apparently never forgets a promise, was back and installed a brand new fence to a very grateful homeowner.

Some more happy news for those living in a Blue Springs subdivision. Homeowners there have been forced to keep their mail boxes in construction buckets (held up by rocks and bricks) until a permanent cluster mail box can be installed. It's a problem that's been going on for five years. Every time the wind blows, the mail boxes fall over. Some are so dented they won't even stay closed.

The US Postal Service promised FOX 4 Problem Solvers it's working with one of the subdivision's builders to solve the problem. This Wednesday that's exactly what happened. A cement pad was poured for the new cluster box, which is expected to be installed by the end of the week. Good bye buckets!

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