KANSAS CITY, Mo. — A power problem has some homeowners hot under the collar Monday afternoon.

With the heat index soaring, the power went off for more than 11,00 Evergy customers. Not an ideal day for this to happen, with Evergy saying a failed substation caused the issue.

Ice Cream Shop, Betty Rae’s, was forced to take their ice cream to their second location in the river market. They weren’t alone.

Grocery stores, libraries and the people that live in and around the Waldo and Brookside area found themselves drenched in a humid, Kansas City sweat.

“It’s odd that it’s happening on the hottest day, that’s for sure,” said Brandon Ways who he was without power for more than two hours.

The situation was not isolated whatsoever.

“It’s humid, people’s temperatures get short, they get agitated easily in this heat and yeah, it’s just brutal,” said Bernie Pfeifauf, without power for more than 3 hours.

“3:30, we lost power and I think it’s about 5:30 now, so about two hours since we’ve lost power,” said Pfeifauf.

The outages coming in the middle of the afternoon, near the peak of the hot temperatures.

“Just mid-day today, the power went off at about 4 o’clock. I was kind of expecting it to pop back on and it didn’t,” said Ways.

For hours people were forced to do what they could to stay cool in an unrelenting spring heat.

“Just a little more air movement you know,” Ways said, as he stood outside.

This was not something people wanted to deal with on the day Kansas city records it’s hottest day.

“It’s brutal, we’re surviving, we’ll be alright, but I’m sure there’s a lot of people that are in worse shape than we are,” said Pfeifauf.

Evergy said that the substation was the cause for most of the outages, that peaked over eleven thousand, but slowly came down as the day progressed.

The outages also caused stop lights to quit working. Whole Foods in Brookside was forced to close and the one place you’d want to be on a day like today, the ice cream shop.

“We really can’t do anything because we serve ice cream, so without power, we really can’t do anything,” said Aida Tesfay an employee at Betty Rae’s Ice Cream Shop.

If you get too hot in your home, head to the closest library branch or community center to safely beat the heat and cool off until power is restored.